Question 1

What is OptihealthRx?

Accepted Answer

OptihealthRx is a telehealth service dedicated to weight loss, offering personalized plans, prescription support, and lab testing to support healthy lifestyle goals. We also offer urgent care services to cater for basic acute issues such as coughs, sore throat, UTI, ear pain, STD test and any other medical concerns.

Question 2

How do I begin?

Accepted Answer

Sign up on the OptihealthRx website, answer a few questions using the intake form/questionnaire, and schedule a virtual consultation with one of our licensed providers.

Question 3

What happens during my initial consultation?

Accepted Answer

During your initial consultation, you’ll discuss your health history, weight loss goals, and any concerns you have. This information helps your provider create a personalized plan for you.

Question 4

What treatments are available?

Accepted Answer

OptihealthRx weight loss medicine program offers treatments like GLP-1 medications designed to support effective, lasting weight loss. For urgent care services, we offer non-controlled prescription medications.

Question 5

Are all consultations online?

Accepted Answer

Yes, consultations are entirely virtual, ensuring you can access our services from the comfort of your home.

Question 6

Are the medications safe?

Accepted Answer

OptihealthRx prescribes medications from a compounded pharmacy that is FDA approved. Your provider will discuss any potential side effects and assess whether the treatment suits your needs. We are partnered with multiple pharmacies across the US to ensure fresh solutions are being shipped in a timely manner to each of our customers’ homes.

Question 7

Are your treatments FDA approved?

Accepted Answer

OptiHealthRx offers compounded GLP1 injections, which is not FDA-approved. The FDA does not assess compounded products for safety, effectiveness, or quality. The program, available in select states, integrates nutrition support and technology with customized compounded medications prescribed based on medical necessity.

Question 8

What if I experience side effects?

Accepted Answer

Contact your provider through the OptihealthRx platform if you notice side effects. They’ll work with you to adjust the treatment or provide alternatives if necessary.

Question 9

What are the modes of payment?

Accepted Answer

OptihealthRx operates on a cash-pay basis, with transparent costs displayed upfront for consultations, medications, and other services. Insurance is generally not accepted.

Question 10

Can I get a prescription for other conditions?

Accepted Answer

Yes, OptihealthRx focuses on weight loss and other health related health needs. We offer basic urgent care services for acute issues like coughs, sore throats, UTI, ear pain, STD tests and other medical concerns.

Question 11

Is there a commitment to continue treatment?

Accepted Answer

We offer flexible options; you may pause or discontinue treatment at any time. Your provider can guide you on transitioning off medications, if necessary.

Question 12

What support is available if I have questions during my treatment?

Accepted Answer

Our care team is here to help! You can reach out to us anytime via your OptihealthRx account, email, or phone for guidance, advice, and answers to your questions.

Question 13

Do I need regular follow-ups?

Accepted Answer

Yes, regular check-ins are essential for monitoring progress and adjusting your treatment as needed. We’ll set up a schedule that works best for you.

Question 14

How quickly will I see results?

Accepted Answer

Results vary, but many people start seeing weight loss within the first month. Your healthcare provider will work with you to set realistic goals based on your unique plan.

Question 15

What happens if I stop my medications?

Accepted Answer

If you choose to stop, consult your provider first for a safe plan to prevent rapid weight regain and maintain the progress you’ve made.

Question 16

Are the treatments customizable?

Accepted Answer

Yes, our treatments are tailored to your individual needs. Your provider will customize your plan based on factors like medical history, current health, and weight loss goals.

Question 17

Is OptihealthRx available in all states?

Accepted Answer

Our telehealth services are currently accessible in Nevada and California only but we are hoping and planning to expand in other states.

Question 18

Are my personal health details kept confidential?

Accepted Answer

Absolutely. Your privacy is our top priority, and we adhere to strict confidentiality practices in accordance with healthcare regulations to protect your personal information.

Question 19

Do I need a referral to use OptihealthRx?

Accepted Answer

No, you don’t need a referral to access our services. You can sign up and schedule your consultation directly through our platform.

Question 20

Can I continue my regular medications while using OptihealthRx?

Accepted Answer

Generally, yes, but it’s essential to inform your provider about all medications you are currently taking. They will evaluate potential interactions and advise you accordingly.

Question 21

Is there a minimum commitment for the program?

Accepted Answer

Yes, we typically recommend a minimum commitment to achieve noticeable results. Your provider will discuss the specifics during your consultation.

Question 22

What if I have a medical condition?

Accepted Answer

If you have a pre-existing medical condition, please disclose this during your initial consultation. Our providers will assess your condition and determine the best course of action for your treatment.

Question 23

How is my progress monitored throughout the program?

Accepted Answer

Your progress will be closely monitored through regular check-ins with your provider. They will assess your weight loss, any side effects, and overall well-being to adjust your treatment plan as needed.

Question 24

Can I participate in the program if I am pregnant or breastfeeding?

Accepted Answer

If you are pregnant or breastfeeding, it's essential to consult with your healthcare provider before starting any new treatment. They will help determine the best options for your situation.

Question 25

What is the cancellation policy for appointments?

Accepted Answer

We require a minimum of 24 hours’ notice for appointment cancellations. This allows us to accommodate other patients. If you fail to cancel in time, a fee may be applied.

Question 26

Are there any age restrictions for using OptihealthRx?

Accepted Answer

Our services are typically designed for adults over 18. However, specific eligibility may vary, so please discuss your individual situation during your consultation.

Question 27

What happens if I miss a dose of my medication?

Accepted Answer

If you miss a dose, take it as soon as you remember. However, if it's close to your next scheduled dose, skip the missed one. Do not double the dose to catch up. Always consult your healthcare provider for personalized guidance.

Question 28

Can I get my prescriptions filled at any pharmacy?

Accepted Answer

No, you can’t have your prescriptions filled at any pharmacy that you choose. You need to contact an OptihealthRx provider for your medication refills. This ensures your safety.

Question 29

Are there any hidden fees associated with the program?

Accepted Answer

No, we strive for transparency in our pricing. All fees will be clearly outlined during your initial consultation, and there will be no unexpected charges.

Question 30

Can I use insurance to cover the costs?

Accepted Answer

Currently, we do not accept insurance directly.

Question 31

How long does the program last?

Accepted Answer

The duration of the program varies based on individual goals and progress. Your provider will help create a personalized timeline during your consultation.

Question 32

Is there a referral program for OptihealthRx?

Accepted Answer

Yes, we offer a referral program. You can earn rewards by referring friends or family who enroll in.

Question 33

What if I have dietary restrictions?

Accepted Answer

If you have specific dietary restrictions, please inform your healthcare provider. They can help tailor your treatment plan and recommend suitable options that align with your needs.

Question 34

How can I provide feedback about my experience?

Accepted Answer

We welcome your feedback! You can submit your comments through our website or by contacting customer support. Your input will help us improve our services.

Question 35

Are there any contraindications for your treatments?

Accepted Answer

Certain medical conditions may contraindicate the use of our treatments. It's essential to consult with your healthcare provider to determine if our services are suitable for you.

Question 36

Do you offer refunds?

Accepted Answer

Refund policies vary based on the treatment received. Please contact us for specific details regarding refunds and eligibility.

Question 37

Are there any lifestyle changes I need to make?

Accepted Answer

Depending on your treatment plan, your healthcare provider may suggest certain lifestyle changes, including diet and exercise, to enhance the effectiveness of your program.

Question 38

What if I have allergies?

Accepted Answer

It’s crucial to inform your healthcare provider of any allergies during your consultation to ensure your treatment plan is safe and appropriate for you.

Question 39

How do I know if I'm a good candidate for treatment?

Accepted Answer

During your initial consultation, your healthcare provider will evaluate your medical history and discuss your goals to determine if you are a suitable candidate for the treatment.

Question 40

Can I share my account with someone else?

Accepted Answer

Sharing your account is not recommended, as it may compromise your personal health information. Each user should have their own account.

Question 41

What happens if my treatment plan needs adjustments?

Accepted Answer

Your healthcare provider will monitor your progress and may adjust your treatment plan as needed based on your response and feedback.

Question 42

Do you have any resources for nutrition and exercise?

Accepted Answer

Yes, we provide resources and guidelines to help you make informed decisions regarding nutrition and exercise as part of your treatment plan.

Question 43

What is the cost of the treatments?

Accepted Answer

The cost varies depending on the specific treatment and plan you choose. Detailed pricing information will be provided during your consultation.

Question 44

How do I make a return?

Accepted Answer

Unfortunately, since we are shipping a refrigerated prescription medication we cannot accept returns. If you would like to cancel your order please contact our customer support before your next billing cycle.

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